Tickets that arrive understood, and routine ones that resolve themselves
Flow reads every ticket, attaches the account history and routes it to the right person, or handles refunds and updates on its own.
Routed to Billing
Summary attached
62%
of tickets triaged with no manual step
−41%
time to first response
4.8/5
average satisfaction on resolved refunds
Workflows support teams run on Flow
Keep your helpdesk. Flow does the lookups, the routing and the follow-ups around it.
Ticket triage
Classify intent and urgency, attach account context and route to the right queue.
Refunds within policy
Check the order, apply your refund rules and issue the refund in one step.
VIP escalations
Alert the account owner in Slack when a high-value customer opens an urgent ticket.
Bug reports
Turn confirmed bugs into issues with steps to reproduce, and update the customer when fixed.
Outage updates
Tag every related ticket during an incident and reply when it’s resolved.
Satisfaction follow-up
Reach out personally after a low rating and log the reason for the weekly review.
Triage that writes the first paragraph for you
Agents start every ticket with the answer to ‘who is this and what do they need’, instead of an investigation.
1
Read and classify
An agent reads the ticket and decides intent, urgency and language.
2
Add context
Plan, recent orders and open tickets are pulled in and summarised in two lines.
3
Route or resolve
Routine requests are handled outright. The rest go to the right queue, ready to answer.
Trigger
New ticket created
#48213 · Email
Agent
Classify the request
Billing · High · English
Action
Look up the account
Business plan · 2 failed charges
Action
Route with a summary
Queue: Billing
Notify
Alert the account owner
Strategic account
“Flow reads every new ticket, pulls the account history and routes it with a summary attached. Our agents start on the answer instead of the investigation.”
Hana Weber
Director of Support Operations, Quillo
of tickets triaged with no manual step
Connects to the tools you use
All integrations
Zendesk
Intercom
Shopify
Stripe
Slack
Linear
PagerDuty
Salesforce
Support questions
Does Flow reply to customers directly?
Do we have to change helpdesk?
How does Flow handle other languages?
