Teams that put their operations on autopilot
Operations teams in finance, revenue, support and IT use Flow to hand off the work nobody wants to do twice. Here is what they handed off.
Retail
“We started with one refund workflow. A year later Flow runs forty processes across four teams, and every one of them has an owner and an audit trail.”
Grant Holloway
Chief Operating Officer, Tidewater
11,000
hours a year handed back to the team
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Logistics software
3 min
median lead response, down from 4 hours
“Every inbound lead used to wait for someone to notice it. Now Flow enriches it, picks the right rep and books the call while the prospect is still on our site.”
Fintech
3 days
to close the books, from 9
“Our close was nine days of spreadsheets and reminders. Flow chases the missing receipts, matches payments and leaves us the exceptions. We close in three.”
B2B software
62%
of tickets triaged with no manual step
“Flow reads every new ticket, pulls the account history and routes it with a summary attached. Our agents start on the answer instead of the investigation.”
Healthcare
20 min
to provision a new hire, from 2 days
“New hires used to wait two days for accounts. Flow provisions everything from the HR record, asks managers to confirm access, and logs it all for our auditors.”
Marketing software
$1.4M
in at-risk renewals flagged early
“Ninety days before a renewal, Flow builds the account brief, flags usage drops and opens the task for the CSM. Nothing slips through any more.”
Education technology
$212k
recovered from failed payments in a year
“Failed card payments used to be a monthly spreadsheet. Flow retries them on the right day, emails the customer and only asks us about the ones that need a call.”
48M
steps run by Flow agents every month
99.98%
of runs finish without a retry
6 days
from sign-up to first live workflow, on average
2,400+
teams in production
